How can we help you?

Frequently asked questions

Yes, you can order Moroccan sinks over the phone. Simply call +1(423)7990927 to place your order with us. Our dedicated staff will assist you in the ordering process and answer any questions you may have. We're here to make your shopping experience as convenient as possible.

We apologize for any inconvenience you may be experiencing. If you're encountering difficulties while trying to place an order for our Moroccan sinks, please try the following steps:

  1. Check Your Internet Connection: Ensure that you have a stable internet connection if you're placing an order online. A strong connection can prevent issues during the ordering process.
  2. Browser Compatibility: Make sure you are using a compatible and up-to-date web browser for our online ordering platform. Clear your browser cache and cookies if needed.
  3. Contact Support: If you're still facing issues, don't hesitate to contact our customer support team at Contact@moroccansink.com. Our dedicated team will assist you in resolving any problems and guide you through the ordering process.
  4. Phone Orders: If you prefer, you can always place an order over the phone by calling +1(423)7990927. Our friendly staff is ready to take your order and provide any necessary assistance.
  5. Email Assistance: Alternatively, you can also reach out to us via email at contact@moroccansink.com for help with your order.

We are committed to ensuring a smooth and hassle-free ordering experience for our customers, and our support team is here to assist you every step of the way.

We understand that mistakes can happen, and we are dedicated to making things right for you. If you receive an incorrect order or if there are any issues with your Moroccan sink purchase, please follow these steps:

  1. Contact Us: Reach out to our customer support team as soon as you notice the issue. You can contact us at [your contact information], and we will respond promptly.
  2. Provide Details: To help us resolve the issue efficiently, please provide your order number, a description of the problem, and any relevant photographs if applicable.
  3. Resolution Options: Our team will work with you to find the best solution. This may include sending a replacement, issuing a refund, or making the necessary corrections to your order, depending on the circumstances.
  4. Customer Satisfaction: Your satisfaction is our priority. We are committed to ensuring that you receive the Moroccan sink you ordered, exactly as expected. We apologize for any inconvenience and appreciate your understanding.

Our goal is to provide you with a positive shopping experience, and we'll do our best to address any order inaccuracies swiftly and to your satisfaction. Please don't hesitate to contact us if you encounter any issues with your order.

Warranty: Of course, 12 months warranty.
Returns: Yes, you can return the articles 14 days after delivery.

Please contact us if you are not satisfied with an article, we will solve the problem as soon as possible.

Our Moroccan sinks are sourced directly from Morocco. We take pride in offering authentic Moroccan products that showcase the craftsmanship, design, and culture of this region.

Of course! you can return the articles 14 days after delivery. Upon request, you will receive the purchase price or you can exchange the item. Feel free to contact us at any time!

You bear the costs of returning the goods.

Yes, Moroccan sinks are very resistant - in normal use they are just as durable as a standard ceramic washbasin.
Our sinks undergo continuous quality testing. They are abrasion resistant, temperature and crack resistant.

Simply rinse your sink with water after each use and use a mild soap to clean it. Please do not use rough sponges and strong cleaning agents.
Even after years, the colors shine with their original radiance.

All drop-in sinks have a standard size overflow and overflow.

The countertop washbasins have the standard size (1,4 / 1,7) drainhole and no overflow. The use of a drain valve with overflow function for the countertop washbasins is recommended.

All our products are hand-painted, handmade unique items. That's what makes them so special. However, it is possible that your sink does not look exactly the same as the copy from the catalog. Should your sink differ from the one in the catalog, then only in small details of the design.

The buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees.

*In some countries They have free trade agreements with Morocco .

*The amount of duties & taxes are not high , cause we declare only the value of the product .

We ship to selected countries. If your country isn’t on checkout list, please contact us for quotation of available delivery mode to your country.

Yes we do! Please send your wholesale inquiry and we will get in touch with further details.

Have you any question? We're ready to help.